Delivery and Returns

We currently ship to the following countries:

Switzerland, Liechtenstein, Germany, Austria, France, Italy, Belgium and the Netherlands as well as Greece, Spain and Portugal.

We also ship our products to the Balkan countries such as Albania, Bosnia, Croatia, Macedonia, Serbia, Slovenia, Montenegro and Kosovo.



Switzerland and Liechtenstein:

For parcel shipping within Switzerland and the Principality of Liechtenstein, there are no shipping charges for orders over CHF 100. 

Below CHF 100 order value, a shipping and postage fee of CHF 7.50 will be charged for B-Post shipping.

If offered, A-Post shipping will also be charged at CHF 8.50.


Germany, Austria, France, Italy, Belgium, Netherlands, Greece, Spain and Portugal:

For parcel shipping within the above-mentioned countries, no shipping charges apply for orders over CHF 300. 

Swiss Post:

Below CHF 300 order value, a shipping and postage charge will be applied depending on the weight, from CHF 9.90. Here you can choose between ECONOMY and PRIORITY.

GLS Post:

For orders under CHF 300, shipping and postage costs will be charged from CHF 29.90, depending on the weight.

Important note: For deliveries from Switzerland to EU countries, processing and customs costs as well as VAT may be incurred by the buyer.


Albania, Bosnia, Croatia, Macedonia, Serbia, Slovenia, Montenegro and Kosovo:

For parcel shipping within the above countries, there are no shipping charges for orders over CHF 300. 

Swiss Post:

Below CHF 400 order value, a shipping and postage charge will be applied, depending on the weight, from CHF 13.50. Here you can choose between ECONOMY and PRIORITY.

GLS Post:

For orders under CHF 400, shipping and postage costs will be charged from CHF 37.90 depending on the weight.

Important note: For delivery from Switzerland to EU countries, processing and customs costs as well as VAT may be incurred by the buyer.


Delivery with and without signature:

Delivery is carried out by POST and GLS (abroad) and is made with or without signature depending on the size of the package. 

If the package does not fit in your milk crate, you will find a collection invitation in your mailbox, with which you can receive your package at the post office.


Shipment tracking:

Easily track your shipment on the Internet using your parcel label number. This number will be sent to you by e-mail.
Here is the link for shipment tracking:

Swiss Post

Returns step by step:




Filled return form please click here

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