Within 14 days after receipt of the order, you have the right to cancel the contract without giving reasons and to return at your expense individual or all items. However, the delivered products must be returned undamaged, unused, functional and complete in perfect original packaging.
After this deadline, Monolith Shop will not accept any returns.
All returns will be checked thoroughly, if a product or the packaging has been opened and damaged, the item will not be taken back and the item will be sent back to you. In this case, the customer will be responsible for the full cost of the item and any additional shipping charges.
If the item has been returned in a timely and proper manner, you will receive a new invoice from us via email.
If the invoice has already been paid, the amount for the returned goods will be credited to you or, if you wish, automatically credited to your next order.
Products for customers from Switzerland and Liechtenstein have to be returned to the following address:
Monolith Shop, E.Zimmerli, Harmoniewiese 3, CH-8587 Oberaach, Switzerland.
The products for customers from the EU have to be returned to the following address:
Monolith Shop, E.Zimmerli 27076, c/o Lieferpoint, Macairestrasse 4, 78467 Konstanz, Germany.
Return step by step:
- Follow link below & print form.
- Pack original products cleanly and protected, fill out return form and enclose.
- Take the package to the post office and send it.
Please click here to print and fill out the return form: